TERMS & CONDITIONS

By placing an order with 7 Ate 9 Comics, you agree to the following Terms & Conditions. Please check your order carefully before completing your purchase.

ORDERS

Please make sure that all items, quantities and delivery details are correct before placing your order.

All orders are subject to availability. In the unlikely event that we are unable to supply an item, we will contact you and arrange a refund or suitable alternative where appropriate.

PRE-ORDERS

Due to the nature of collectible comics and pre-orders, we do not normally accept cancellations on pre-orders once an order has been placed.

Please make sure you are happy with your purchase before ordering.

Release dates and estimated shipping dates are provided in good faith but can change due to publishers, distributors or circumstances outside our control.

If your order contains comics with different release dates, your complete order will normally be shipped once the final item is available.

Nothing in this section affects your statutory rights.

CANCELLATIONS

Please make sure you are happy with your purchase before placing an order.

7 Ate 9 Comics is a small independent retailer. We incur Shopify, PayPal and credit/debit card processing fees when an order is placed, and these fees may not be recoverable by us if an order is subsequently cancelled.

Due to the nature of the collectible products we sell, we do not normally accept change-of-mind cancellations unless required by applicable consumer law.

If you believe an order has been placed in error, please contact us as soon as possible.

Nothing in these Terms & Conditions affects your statutory rights.

RETURNS

If there is a problem with your order after delivery, please contact us as soon as possible so we can help.

Any items being returned must be securely packaged to prevent damage during transit.

Customers are responsible for return postage costs where permitted by law.

Nothing in these Terms & Conditions affects your statutory rights.

DAMAGED, FAULTY OR INCORRECT ITEMS

We take great care when packing orders and use secure comic book mailers to help protect comics during transit.

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with your order number and clear photographs showing the item, packaging and any damage.

Please keep all original packaging until the issue has been resolved, as this may be required for a postal or courier claim.

We will work with you to arrange an appropriate replacement, refund or other solution where applicable.

Nothing in these Terms & Conditions affects your statutory rights.

COMIC CONDITION

Unless otherwise stated, comics are supplied new and unread.

Due to the manufacturing, printing and distribution process, minor imperfections can occasionally occur.

Unless a comic has specifically been sold as professionally graded, we cannot guarantee that it will achieve a particular grade if subsequently submitted to CGC or another third-party grading company.

COVER ART & PRODUCT IMAGES

Publishers sometimes release preliminary artwork before the final printed comic is produced.

Cover artwork, trade dress, logos, colouring and other details may therefore occasionally be changed by the publisher.

We will always make every reasonable effort to ensure that our listings accurately represent the product being sold.

SHIPPING

We aim to dispatch all orders as quickly as possible. Dispatch times can vary depending on order volumes, product availability and other circumstances.

Pre-orders will be dispatched once the products become available to us.

If your order contains several products with different release dates, we will normally ship the complete order once the final item is available.

Any dispatch or delivery dates provided are estimates only and may be affected by circumstances outside our control.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes, handling charges or other fees imposed by their country or the delivery carrier, unless these charges have specifically been collected at checkout.

Customers are responsible for providing accurate delivery and contact information and for supplying any information required by customs or the delivery carrier.

Unfortunately, we cannot control delays caused by customs authorities.

UNDELIVERABLE & RETURNED PARCELS

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to us because an incorrect or incomplete address was provided, delivery was refused, or the parcel was not collected from the carrier, additional postage charges may be required before we can resend the order.

Any refund due on a returned parcel will be handled in accordance with applicable consumer law.

PAYMENT

Payment must be made in full when an order is placed unless an alternative payment arrangement is specifically offered at checkout.

We accept the payment methods displayed on our website at the time of purchase.

PRICING & LISTING ERRORS

We make every reasonable effort to ensure that prices, descriptions and availability shown on our website are accurate.

In the unlikely event of an obvious pricing, stock or listing error, we reserve the right, where legally permitted, to cancel the affected order and issue a full refund.

PRIVACY

Information provided to us is used to process your order, arrange delivery, provide customer service and operate our website.

We do not sell customer information to third parties.

Personal information is handled in accordance with applicable UK data protection legislation.

STATUTORY RIGHTS

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights that cannot legally be excluded.

Where these Terms & Conditions conflict with a statutory right that applies to your purchase, your statutory rights will take precedence.